Privacy Policy

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Privacy Policy

Effective Date: 15/08/2024

1. Introduction

Welcome to WOW Homecare. We are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing or using our services, you agree to the terms outlined in this policy.

2. Who We Are

WOW Homecare

Address: 13 Genotin Terrace, Enfield, EN1 2AF

Email: miri@wowhome.care

Phone: 0203 793 7220

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Personal Identification Information

Name

Email Address

Phone Number

Postal Address

3.2 Sensitive Personal Data

We may collect sensitive personal data only when necessary and with your explicit consent. This may include:

Health Information (if required for the provision of our services)

Financial Information (for payment processing)

3.3 Usage Data

IP Address

Browser Type and Version

Pages Visited on Our Website

Time and Date of Visits

4. How We Use Your Information

We may use your personal data for the following purposes:

4.1 To Provide and Improve Our Services

To deliver the services you have requested.

To manage your account and provide customer support.

4.2 Communication

To send you service-related communications, updates, and important notices.

To respond to your inquiries and requests.

4.3 Marketing

To send promotional materials, special offers, and other information that may be of interest to you. (You can opt out at any time.)

4.4 Legal Obligations

To comply with legal requirements and regulations.

5. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with our regulators eg: Care Quality Commission, Our Carers, Company Stakeholders, 

5.1 Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

5.2 Legal Compliance

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

6. Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

7. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

8. Your Rights

You have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request copies of your personal data that we hold.

8.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate.

8.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

8.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

8.5 Right to Data Portability

You have the right to request that we transfer your data to another organization, or directly to you, under certain conditions.

8.6 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at miri@wowhome.care.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

WOW Homecare

13 Genotin Terrace, Enfield, EN1 2AF

Email: miri@wowhome.care

Phone: 0203 793 7220

By using our services, you acknowledge that you have read and understood this Privacy Policy.